What support does Lookatmedia™ provide?
Your Lookatmedia™ centre includes a help centre on your Lookatmedia™ DAM, allowing you instant access to the information you need for onboarding and managing the solution. Lookatmedia™ also consists of a ticket-based support system that will enable you to talk directly to an expert.
Can I create a Media Release in my Lookatmedia™ centre?
Your Lookatmedia™ centre allows you to create, publish and edit Media Releases. You can add links to stories and content within your media centre or any other source. Journalists can access your Media Releases at any time and download them in a format that meets their needs.
Can I turn off features within my Lookatmedia™ centre?
On request, features can be deactivated or additional features added.
How do I add Stats and Facts?
Your Lookatmedia centre has a section under ‘Resources’ called ‘Stats and Facts’. To create and publish this content, you choose to create a new ‘Stats and Facts’ page in your content area, then use your image picker to add content and/or add PDFs for download.
Can I change the look of my Lookatmedia™ centre?
Out of the box, your Lookatmedia™ centre allows you to add your branding. On request templates, colours, fonts, and functionality can be customised to meet your specific needs.
Can I see reports for what journalists are viewing in Lookatmedia™?
Yes. You set up your Lookatmedia™ centre with its own Google Analytics account and the solution automatically generates reports at the Admin level that shows engagement stats by volume and content.
How do I feature content in Lookatmedia™?
You can turn on or off featured content on the content creation page. You can also easily change the order in which content appears by changing publishing dates.
How do I get journalists to save the date of an event in their calendars?
When you create an event in Lookatmedia™, you add the date, name, and a brief description of your event. Journalists need simply to click on the ‘Click here to save the date’ to add the event directly to their calendars.
Can I have content preloaded on Lookatmedia™ to go live on a specific date?
Yes. When you create content, the publishing date is automatically set. You can manually update this field so that content goes live on a specific date.